Smart metering policy framework post 2025 - Delivering a high-quality, improved consumer experience - Department for Energy Security and Net Zero

Delivering a high-quality, improved consumer experience

1. What evidence can you provide on both the cost savings and energy consumption savings of non-IHD feedback tools in comparison to IHDs? Are these realised for all groups of consumers?

(Required)

2. Thinking about the current role of IHDs and how this could evolve; is there evidence of the role that additional functionality may play in supporting a more flexible and dynamic Clean Power system?

(Required)

3. What evidence can you provide on additional, broader benefits to consumers of non-IHD feedback tools in comparison to IHDs?

Please make reference to specific functionality and features of non-IHD feedback tools in your response, where appropriate. (Required)

4. What evidence can you provide on the specific needs of vulnerable and low-income consumers in relation to feedback tools, including IHDs?

(Required)