Home Upgrade Consumer Protection Reform

Overview

This consultation invites views on how consumer protection for home upgrades should be reformed to support delivery of the Warm Homes Plan. It focuses on how a simpler, easier-to-access system with clear accountability can help ensure installations are done right first time and that households have clear routes to remediation and redress when things go wrong. It also explores whether a more unified approach to oversight and quality assurance for government-supported schemes would better protect consumers and build confidence as delivery scales.