UK Product Safety Review: call for evidence

Closed 17 Jun 2021

Opened 11 Mar 2021

Feedback updated 29 Nov 2021

We asked

We invited views on how to improve the UK’s product safety framework. The government is committed to ensuring that only safe products can be placed on the market now and in the future. Effective product safety regulation is essential for public protection, ensuring fair competition, consumer confidence and supporting innovative and safe products to reach the market. Government also has the opportunity to regulate product safety in a way that supports our Net Zero ambitions. 

You said

We received 158 responses from interested parties. A summary of the responses is included in the government response document.

Based on what we heard from respondents, while the current framework has strengths, it is facing significant and growing challenges and needs ambitious significant reform to be more adaptable and capable of responding to accelerating change. Government recognises the need for a long-term approach and for there to be regulatory change, to fully address the challenges raised by respondents.

We did

In the coming months we intend to consult on an ambitious and multi-faceted reform programme, with priorities including helping businesses to understand their legal obligations by ensuring our future framework is as simple, consistent, and risk proportionate as possible. We will also consider how product safety processes and testing requirements could become more risk based, addressing the impact of the changes brought by e-Commerce to the product safety framework, including gaps in enforcement powers that have emerged with the rise of new technology and business models.

Ensuring that the future framework takes full advantage of the UK having left the EU, is adaptable and responsive to the challenges of the future will require legislative change. We value the expertise and insights that stakeholders have offered as part of this exercise to inform our review, and we will continue to work with them as we develop our evidence base, with a view to putting forward proposals for consultation in due course.

In addition to looking at longer term reform, the Office for Product Safety and Standards (OPSS) is taking immediate actions, in particular to address safety risks from products being sold online. This includes issuing a warning to UK consumers, highlighting the product safety risks when shopping online and leading a programme of work focusing on the safety and compliance of goods sold by third-party sellers on online marketplaces.

Results updated 29 Nov 2021

This call for evidence has concluded

There were 158 responses to our consultation and we received further feedback during 8 roundtable discussions, attended by 80 organisations. We will use the information supplied, alongside wider evidence and research, to shape policy proposals for the UK’s product safety framework, to ensure it is future facing and optimised for UK consumers, businesses, and enforcement agencies.



We have extended the closing date from 3 June to 17 June 2021 to allow more time to respond in the light of COVID-19 and the run-up to the local elections.

The government is committed to ensuring that only safe products can be legally placed on the market now and in the future. But the world in which we operate is changing and it is important that the framework that protects consumers from unsafe products is reviewed and updated where necessary, to deal with new and novel products or business models.

This Call for Evidence is an opportunity for us to invite and listen to a wide range of views on the UK’s overarching product safety regulations so that any prospective reform results in a product safety framework that is fit for the future – protecting people and supporting both growth and investment.



  • Anyone from any background


  • Economic growth
  • Starting a business
  • Consumer rights
  • Innovation
  • Research
  • Regulation and red tape
  • Industrial strategy